For continental Portugal and Spain the orders are shipped through CTT Express. To other locations they are sent through CTT's registered or express mail service (Portuguese postal service), who in turn will send the order to the postal services of the country of residence of the customer. All orders are shipped with tracking service and delivered by subscription. After your order leaves our warehouse you'll receive a tracking number via e-mail so you can follow the package.
Please verify that your information for delivery (name, address, postal code) is right and complete. In case of an event of impossibility to delivery the order due to incomplete or incorrect information the expenses arising therefrom are borne by the customer.
The fulfillment of the orders made in our online store is dependent on the availability of the products. Our stock is automated and we try to the maximum that there are no human or computer failures, however small errors may occur.
In case of unavailability of the product, we will promptly inform the customer of the partial or total cancellation of the order, in which the customer will be entitled to a refund of the amount paid.
Shipping costs are automatically estimated before finishing your purchase at our online shop.
|SHIPPING AREA||DELIVERY TIMES||SHIPPING COSTS|
|Pick up in store - Rua do Arco Almedina, 25 | 3000-422 Coimbra - Portugal||1 to 3 business days||Free|
|Portugal Continental||1 to 3 business days - COVID-19: there are occasional delays in some deliveries||5€ - Free on orders over 50€|
|Portugal Islands - Azores and Madeira ***||4 to 5 business days - COVID-19: there are occasional delays in some deliveries||5€ - Free on orders over 50€ *|
|Continental Spain||1 to 3 business days||5€ - Free on orders over 50€|
|European Union||4 to 5 business days||10€ a 15€ - Free on orders over 150€ **|
|Rest of the World||5 to 10 business days||25€ to 35€ **|
Orders are shipped after payment confirmation. Delivery times count from the moment of shipping.
After the shipment of the order from our warehouses, the responsibility of the same goes to the transport company (CTT). Any delay in relation to the estimated delivery deadline isn't our fault, and we can not be held responsible or entitled to compensation.
If you do not receive your order within the estimated delivery time, please contact us via email (firstname.lastname@example.org) or telephone (+(351) 239 193 993) so we can check the situation.
On orders for locations outside the European Union, additional customs charges may be applied which can not be calculated and are always charged to the customer.
*** CTT is delaying deliveries to the islands due to the COVID-19 epidemic. For this reason, the usual delivery times for the islands may not be real.
Shipping costs may be modified at any time without notice. In these cases, the shipping costs that appear at the time of placing the order will be valid.
* Azores and Madeira: in orders weighing more than 5 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.
** International Orders: in orders weighing more than 2 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.
Rua do Arco Almedina, 25 - 3000-422 Coimbra - Portugal
To do this simply choose the option "Pick up in store" when doing the checkout.
After payment confirmation we will prepare the order and once it is ready to be picked up at the store, a notification email will be sent to the customer.
Orders will be available to pick up within 1 to 3 business days after confirmation of payment.
To pick up your order it is mandatory to show an identification document and the order number at the store (ex: XBRMAHMZ).
The following payment methods are available:
The faster and safer way to make online payments - www.paypal.com - you can associate your debit or credit card to your PayPal account and start making online payments. By choosing this payment option you'll be redirected to PayPal website where you can validate and confirm your purchase.
You can pay your order using Visa ou MasterCard. The credit card payments on our website are 100% secure and processed by Stripe - www.stripe.com. Please note: only 3DSecure cards are accepted.
APPLE PAY / GOOGLE PAY
Payment can be made through Apple Pay or Google Pay. These payments are 100% secure, mediated by the global platform Stripe - www.stripe.com. Note: These options will only appear on compatible devices.