Malabar, Lda.

Malabar, Lda. Offers an online shopping service regulated by the terms and conditions of sale described below.

In this sense, the use of this website constitutes your agreement with these terms and conditions of sale.

Malabar Lda. Reserves the right to change these terms and conditions of sale without prior notice, any changes being published on the website www.malabarcoimbra.com

Company Data

The site www.malabarcoimbra.com is registered under the Regulation for the registration of domains / subdomains .with the registration domain ID: 2093554811_DOMAIN_COM-VRSN

Registrar URL: http://www.enom.com

Malabar, Lda. | Arco de Almedina, nº25 | 3000-422 Coimbra - Portugal

Registered at the Commercial Registry Office of Coimbra. NIPC: 503 231 150

Contents

The website www.malabarcoimbra.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of this website, without prior written authorization, is prohibited for purposes other than strictly personal use. Malabar, Lda. Reserves the right to modify, at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is strictly forbidden to insert links on our website for commercial purposes without prior authorization.

In the event of a typographical / computer error in the presentation / description / price of the products, the customer has the right to terminate the purchase and sale agreement under the applicable legal terms. Likewise, Malabar, Lda., Has the right to propose changes to the order if the error harms the company. Regarding the images of the products, the colors displayed may depend on factors such as the device to be used and the resolution and configuration of the screen itself, so the actual color of the product may sometimes not be exactly the same as the color shown in the photograph. however, a constant care of Malabar, Lda. in using the most faithful images to the real look of the products.

The sizes available on the website are European and shown in numbers (41, 42, etc.) and we also have several articles marked with international sizes in the form of letters (S, M, L, etc.). If you are unsure of your size, please contact us at isaalmedina@hotmail.com, by sending an exact link to the article in the email.

Our stock is updated frequently. However, if there is a computer error and a product of your order is no longer available, every effort will be made to find a solution and you will receive an email with all the information about the order status. If there is no possibility to satisfy the order, the entire amount paid will be refunded by the same way that the payment was made.

Online Orders

Placing an order on www.malabarcoimbra.com is simple and respects all the rules and laws of Electronic Commerce.

Order processing starts only after payment confirmation. If the shipping data is not correct or you want to change your order, please ask for the change or even cancellation by email to isaalmedina@hotmail.com and this is possible until the order leaves our warehouses.

Prices and Payments

The prices of all products indicated on the website www.malabarcoimbra.com are presented in euros (€), with taxes and fees included. Any change to the applicable type of VAT will have an immediate reflection on the prices of the products.

Malabar, Lda. Reserves the right to change prices at any time. The prices charged in the online store are independent of the prices charged in physical stores.

Payment options

The following payment options are available:

PayPal

Online payment platform - www.paypal.pt - with a PayPal account it is possible to associate your credit or debit card to it and make secure online purchases. When choosing this payment method you will be redirected to the PayPal page where the payment will be validated and confirmed.

Credit Card

In this mode, payment can be made using a Visa or MasterCard credit card. Credit Card payments are 100% secure, mediated by the global Stripe platform - www.stripe.pt. Note: only cards with a 3DSecure security system are accepted.

Apple Pay / Google Pay

Payment can be made through Apple Pay or Google Pay. These payments are 100% secure, mediated by the global platform Stripe - www.stripe.pt. Note: These options will only appear on compatible devices.

ATM

When choosing payment by ATM, you will be sent an email with the necessary data for payment of the order in a ATM or HomeBanking. The data will also be available in the client area. You must make a payment for services / purchases and insert the entity, reference and amount indicated. The payment term is 24 hours after placing the order. At the end of this period, the stock reservation has no effect and the order is canceled. Multibanco payments are mediated by the euPago financial institution: www.eupago.pt.

MB Way

When choosing the payment by MB Way, a payment request will be sent to the MB Way app on your smartphone within 15 minutes. If the payment is not confirmed within this period, the order is canceled. MB Way payments are mediated by the euPago financial institution - www.eupago.pt.

We do not make billing submissions.

If a particular payment option is not available at the time of purchase, it may be due to computer or maintenance issues.

Shipping Orders

For Portugal and mainland Spain, orders are sent via CTT Expresso. To other locations they are sent via CTT registered mail service, which in turn will send the order to the postal services in the customer's country of residence.

All orders are shipped with tracking service and delivered by subscription. After dispatching the order from our warehouses, you can follow it through a code that we send by email. If you are not at the location indicated when attempting delivery, a notice will be left with instructions for picking up your order at a nearby CTT point.

When indicating your data for shipping (name, address, postal code) check that they are correct and complete, and in the event that the order cannot be delivered due to incorrect or incomplete information, the resulting expenses are at the expense of the customer .

The satisfaction of orders placed on the website is subject to product availability. Our online stock is automated and we try to the maximum that there are no human or computer flaws.

In case of unavailability of the product, we will promptly inform the customer of the partial or total cancellation of the order, and the customer will be entitled to a refund of the amount paid.

Shipping Costs and Delivery Times

Shipping costs are automatically estimated before finishing your purchase at our online shop.

SHIPPING AREADELIVERY TIMESSHIPPING COSTS
Pick up in store - Rua do Arco Almedina, 25 | 3000-422 Coimbra - Portugal1 to 3 business daysFree
Portugal Continental1 to 3 business days - COVID-19: there are occasional delays in some deliveries5€ - Free on orders over 50€
Portugal Islands - Azores and Madeira ***4 to 5 business days - COVID-19: there are occasional delays in some deliveries5€ - Free on orders over 50€ *
Continental Spain1 to 3 business days5€ - Free on orders over 50€
European Union4 to 5 business days10€ a 15€ - Free on orders over 150€ **
Rest of the World5 to 10 business days25€ to 35€ **

Orders are shipped after payment confirmation. Delivery times count from the moment of shipping.

After the shipment of the order from our warehouses, the responsibility of the same goes to the transport company (CTT). Any delay in relation to the estimated delivery deadline isn't our fault, and we can not be held responsible or entitled to compensation.

If you do not receive your order within the estimated delivery time, please contact us via email (isaalmedina@hotmail.com) or telephone +(351) 239 193 993 so we can check the situation.

On orders for locations outside the European Union, additional customs charges may be applied which can not be calculated and are always charged to the customer.

*** CTT is delaying deliveries to the islands due to the COVID-19 epidemic. For this reason, the usual delivery times for the islands may not be real.

Shipping costs may be modified at any time without notice. In these cases, the shipping costs that appear at the time of placing the order will be valid.

* Azores and Madeira: in orders weighing more than 5 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.

** International Orders: in orders weighing more than 2 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.

Pick Up in Store

Rua do Arco Almedina, 25 | 3000-422 Coimbra - Portugal

To do this simply choose the option "Pick up in store" when doing the checkout.

After payment confirmation we will prepare the order and once it is ready to be picked up at the store, a notification email will be sent to the customer.

Orders will be available to pick up within 1 to 3 business days after confirmation of payment.

To pick up your order it is mandatory to show an identification document and the order number at the store (ex: XBRMAHMZ).

Exchanges and Returns

If you are not satisfied with the item (s) after receiving the order, you can make an exchange or return.

  1. Deadline for exchange and / or return of articles: 30 days after delivery date.
  2. COVID-19: The period for exchanges and returns will be extended to up to 30 days after the date of reopening of physical stores (to be defined).
  3. There will be no exchanges or returns of articles that show signs of use or that have damaged packaging.
  4. Items that do not include all accessories, documentation, labels or original packaging will be rejected.
  5. Exchanges or returns of personal items (example: underwear) will not be accepted.
  6. In cases of return, the amount paid for shipping costs will not be refunded.
  7. The shipping costs inherent to the return are at the customer's expense. Returns with postage paid to the recipient will not be accepted.
  8. Shipping of the item(s) of exchange applies the cost of a new shipment which you can see here.

Note: items purchased with promotional codes can be exchanged for items of equal or less value with the same discount obtained on the initial purchase. In case of exchange for items of higher value, the difference between the amount paid on the initial purchase and the entire value of the item for exchange will be calculated.

How to make an Exchange or Return?
  1. Fill in the exchanges / returns form that was sent within the order. If you can't find it, you can download it here.
  2. Prepare a package by placing the exchange / returns form inside it as well as the respective item (s).
  3. Check that the packaging is well closed and packed.
  4. Send the package with tracking service (registered mail) so that it is possible to locate the package path. Shipping must be made to the address:
  5. Malabar, Lda. | Arco de Almedina, 25 | 3000-422 Coimbra - Portugal
  6. Keep proof of shipment. We are not responsible for items that are lost when transporting the customer to our warehouse.
Exchanges and Returns in Physical Store

The exchange or return can be made in our physical store within 30 days after receiving the order.

Malabar, Lda. | Arco de Almedina, 25 | 3000-422 Coimbra - Portugal

To do this, you must be accompanied by the item (s) and the respective order invoice.

In cases of return, the corresponding amount will not be returned to the physical store, but later, via bank transfer or PayPal or Credit Card refund, depending on the payment method initially used.

Deadline for Refund

The refund in case of return or exchange for a lower value item will be made within a maximum period of 10 working days after receiving the item (s) in our warehouses.

Product Complaint

In order to claim a used product that you believe has some kind of defect, please contact us via email isaalmedina@hotmail.com or phone +351 239 193 993. The claim will be forwarded to the respective brand with a maximum time 30-day customer response.

If you have received a wrong or defective item due to a lapse on our part, please contact us via email isaalmedina@hotmail.com or phone +351 239 193 993. In this situation we assume all charges associated with the exchange or return.

Privacy and Protection of Personal Data

The access and use of the www.malabarcoimbra.com website implies the user's total acceptance of the conditions of use in force at each moment. Under Law 67/98 of 26 October on the Protection of Personal Data, we inform you that the processing of personal data collected on the website www.malabarcoimbra.com is the responsibility of the company:

Malabar, Lda. | Arco de Almedina, nº25 | 3000-422 Coimbra - Portugal

Registered at the Commercial Registry Office of Coimbra. NIPC: 503 231 150

The data collected on this website is intended for processing orders and communicating with customers, processing requests for information and complaints, statistical analysis and for marketing and communication purposes. Malabar, Lda. Guarantees the confidentiality of all data provided by its customers by proceeding to the collection and treatment of data in a secure manner, however the provision of data in an open network and without security conditions on the part of the user may lead to your data incurs the risk of being seen and / or used by unauthorized third parties. All customers have the right to access, correct, cancel and oppose their data. If you wish to stop being part of the website database www.malabarcoimbra.com you can exercise this right through customer support - isaalmedina@hotmail.com

Legislation Applicable

All purchases made on the website www.malabarcoimbra.com are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Sale and Use will be submitted to the competent Portuguese court. If our client is outside of mainland Portugal, we inform you that any judicial process must be referred to the Portuguese courts.

To make it easier for the consumer to exercise the Right of Resolution, Malabar, Lda. Makes available here the Contract Resolution Form, which the client must download, fill and send scanned by email to isaalmedina@hotmail.com or by postal by registered letter with acknowledgment of receipt to the following address.

Arco de Almedina, 25 | 3000-422 Coimbra - Portugal

Declaration

All purchases made on the website www.malabarcIn the terms of article 18 of Law 144/2015 of 8 September, in case of dispute:

Entity: Center for Arbitration of Consumer Disputes in the District of Coimbra

Av. Fernão de Magalhães nº 240, 1º | 3000-172 Coimbra

Phone: + (351) 239 821 690 | Fax: 239 821 690

Email: geral@centrodearbitragemdecoimbra.com

https://centrodearbitragemdecoimbra.com

Complaint Book

We have an electronic complaints book: https://www.livroreclamacoes.pt

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